The ambition and goal of MoLash® is to be a partner and friend of our customers, and to provide them with a comprehensive range of products for various needs related to their lives.
Regulations of the online store in force from 01/02/2017.
I GENERAL INFORMATION:
The molash.pl online store is run by H&B EXPERT sp.z o.o., ul. Dębowa 4, 42-500 Będzin, KRS 0000679138, REGON 367332232, NIP 6252460750
Shipments are made within the European Union. The store issues a VAT invoice for each order. Invoices are issued only in Polish.
II PRODUCT OFFER:
The store is obliged to deliver the purchased goods without defects. The store is liable to the buyer if the item sold has a physical or legal defect.
The prices of products in the online store are expressed in Polish zlotys and include VAT. The price given for each product is binding at the time of placing the order by the Customer.
The store reserves the right to change the prices of products on offer, to introduce new and withdraw the products already offered, to introduce, cancel and modify the promotion rules. These changes do not apply to orders placed before their introduction.
A limited number of goods is intended for promotional sale. Promotional offers cannot be combined with each other, unless the specific conditions of a specific promotion allow such a possibility.
III ACCEPTANCE OF ORDERS:
Orders are accepted only through the website www.molash.pl
Orders can be placed 24 hours a day, 7 days a week throughout the year.
By placing an order, one should understand filling in the “order form” on the store’s website and accepting the store’s regulations.
The sale will be carried out only on the basis of a correctly completed order process.
After placing the order, each user will receive an automatic feedback from molash.pl, confirming the acceptance of the order and its transfer for execution.
Lack of confirmation of order acceptance means that the order may not have been accepted for execution.
The order will be processed provided that the goods are in stock. In the event of unavailability of some of the goods covered by the order, the Online Store will send the Customer a message to the e-mail address provided by the Customer, asking him to make a decision regarding the further proceeding of the order.
The molash.pl store considers it binding for the Customer to provide the delivery address to which the package is to be sent at the stage of placing the order. The store reserves the right to change the delivery address at the customer’s request, until the package is still in the store. After the courier takes over the package, it is not possible to change the delivery address.
IV METHOD AND DEADLINE OF PAYMENT:
Payment for the ordered goods should be made within 14 days of placing the order. Settlements of transactions by e-transfer are carried out via Dotpay.pl to the account molash.pl or by cash on delivery upon receipt of the goods.
V ORDER IMPLEMENTATION:
Acceptance of the order for execution begins (on business days), depending on the form of payment, respectively:
a) payable on delivery – on the next working day after placing the order (Only in Poland)
b) by electronic transfer – after the amount due for the ordered goods is credited
c) payable by a payment card – at the time of transaction authorization – if this form of payment is currently available
The stages of the execution of his order can be followed by the customer after logging in to the store in the “Orders” tab
VI SHIPMENT OF GOODS:
The maximum order fulfillment time is 4 business days. If the shipping address is different from Poland, you should also add an additional 7 days for delivery by the courier company.
molash.pl charges a fee including the cost of sending the shipment to the Customer, which the User can read at any time on the Delivery and shipping costs page.
VII RIGHT TO WITHDRAW FROM THE CONTRACT, COSTS OF RETURNING THE ITEM:
Information for the Customer who is a consumer regarding:
a) the manner and time limit for exercising the right to withdraw from the contract
b) costs of returning goods in the event of withdrawal from the contract, which are borne by the consumer;
c) the cost of returning items, if, due to their nature, the items cannot be returned by regular mail
They have been included in the section INFORMATION ON THE USE OF THE RIGHT TO WITHDRAW FROM THE AGREEMENT at the end of these Regulations.
The customer is not entitled to withdraw from the contract in relation to contracts:
a) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, he will lose the right to withdraw from the contract;
b) in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract;
c) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;
d) in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
e) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging was opened after delivery;
f) in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;
g) where the subject of the service are alcoholic beverages, the price of which was agreed upon conclusion of the sales contract, and the delivery of which may take place only after 30 days, and the value of which depends on fluctuations in the market over which the entrepreneur has no control
h) in which the consumer has expressly demanded that the entrepreneur come to him to make urgent repairs or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or provides items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items;
i) in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
j) for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;
k) concluded through a public auction;
l) for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision;
m) for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the consumer’s express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract.
The customer has the right to file a complaint for defects in the goods under the conditions set out in the Act of 23 April 1964 – Civil Code (Journal of Laws of 2014, item 121). The store does not provide other additional guarantees.
In the event of any complaints, it is recommended to contact molash.pl via e-mail. In the Contact tab, enter the subject of the COMPLAINT e-mail, download and complete the complaint form. In the form, please provide the name and surname of the ordering party, order number, proof of purchase number (VAT invoice) and describe the subject of the complaint and the preferred method of resolving the complaint. The form should be attached to the e-mail and sent to the address of the Store. The above-mentioned method of complaint is the recommended method and does not exclude the possibility of submitting a complaint in a different form allowed by generally applicable regulations.
The Store will make every effort to ensure that all complaints will be considered within a maximum of 14 days from the date of receipt of the advertised goods at the Store. Under the Act of 23 April 1964 – Civil Code (Journal of Laws of 2014, item 121), the Store will respond to the request submitted by the customer who is a consumer within 14 days of submitting the complaint.
We reserve the right that no matter what form of payment the Customer has chosen, in the case of a Complaint, the Store will return the money to the Customer to the account number indicated by him or by postal order. This information will be agreed with the customer by e-mail.
IX OTHER WAYS OF HANDLING COMPLAINTS AND PURSUING CLAIMS:
The customer who is a consumer has, among others the following options for using out-of-court complaint and redress procedures:
a) The customer is entitled to apply to the permanent amicable consumer court operating at the Trade Inspection with a request to settle the dispute arising from the concluded Sales Agreement.
b) The customer is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller.
c) The customer may obtain free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
Detailed information on the possibility for the Customer who is a consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Inspectorates of the Trade Inspection and at the Internet addresses of the Office of Competition and Consumer Protection.
The Customer may consent to the processing of his personal data provided in the registration form by the Website for marketing purposes and may consent to receive commercial information from the Website owner by means of electronic communication and mail. The customer has the right to inspect their personal data and correct and delete them. Providing data is voluntary. Disputes arising from the implementation of commercial transactions will be settled amicably. If it is impossible to reach an amicable agreement, the disputes will be settled by the appropriate court. The competent court for considering cases arising from the sales contract is the competent court in accordance with the provisions of the Code of Civil Procedure.
In matters not covered by these Regulations, the provisions of the Civil Code and the Act of May 30, 2014 on consumer rights shall apply.
The Store reserves the right to make changes to the content of these Regulations, the amended Regulations will apply after 14 days from the date of changes. The store will post on its website information about the changes to the Regulations with a clear indication of the changes made. Orders placed before the date of introducing changes to these Regulations are implemented on the basis of the provisions in force on the date of placing the order.
Any provisions contained in these Regulations, excluding or limiting the rights of consumers guaranteed by generally applicable provisions, shall not be binding on the buyer, as long as he concludes the contract acting as a consumer.
INFORMATION ABOUT THE RIGHT TO WITHDRAW FROM THE AGREEMENT:
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your name, full postal address, your telephone number and e-mail address and your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
To meet the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
Consequences of withdrawal from the contract:
In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest method of delivery offered by us), immediately, and in any case no later than 14 days from the date on which we are informed about your decision to exercise the right to withdraw from this contract.
We will reimburse the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees in connection with this return.
We may withhold the reimbursement until we receive the item or until proof of its return is provided to us, depending on which event occurs first.
Please send back or give us the item to the following address: H&B EXPERT sp.z o.o., ul. Dębowa 4, 42-500 Będzin immediately, and in any case not later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.
TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT:
(this form should be completed and returned only if you wish to withdraw from the contract)
– Recipient: H&B EXPERT sp.z o.o., ul. Dębowa 4, 42-500 Będzin, email@example.com
– I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract of delivery of the following items (*)
– Date of conclusion of the contract (*) / receipt (*)
– Name and surname of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only if the form is sent in paper version)
* delete as appropriate
Personal data will be processed by the owner of the molash.pl store, H&B EXPERT sp.z o.o., ul. Dębowa 4, 42-500 Będzin, KRS 0000679138, REGON 367332232, NIP 6252460750
The entrusted personal data is used for the purpose of proper registration to the molash.pl store and order fulfillment, delivery of products to the indicated address, contact with you in the event of objections or responses to inquiries, as well as to inform customers about new products, services, offers and events. by MOlash®.
We also offer a subscription to the Newsletter that allows you to automatically receive information about new products, promotions, and send coupons offered by the molash.pl store.
The recipients of the personal data of the Customers of the Online Store may be:
In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer’s collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
In the case of a Customer who uses the electronic payment method in the Online Store, the Administrator provides the Customer’s collected personal data to the selected entity servicing the above payments in the Online Store.
Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
To make a purchase in our online store, you will be redirected to a specially encrypted page (SSL protocol) where you can make a secure payment.
We store your data in the database to make it easier for you to shop in our online store in the future. Confidential information regarding credit cards will not be remembered by the Store.
The data will be protected in accordance with the Personal Data Protection Act (i.e. Journal of Laws of 2002, No. 101, item 926, as amended), personal data will be made available to other entities on the terms specified in the Store’s regulations for the purpose of processing orders and only to the extent necessary to complete orders.
The data will be protected in accordance with the ordinance of the Minister of Internal Affairs and Administration of 29/04/04 on the documentation of personal data processing and technical and organizational conditions which should be met by devices and IT systems used to process personal data (Journal of Laws No. 100 , item 1024).
Pursuant to the Act of August 29, 1997 on the Protection of Personal Data, each customer has the right to access their data and to correct, update and delete them on the website molash.pl
Information resulting from the general principles of Internet connections, such as the IP address (and other information contained in system logs) are used for technical purposes.
In addition, IP addresses may also be used for statistical purposes, to collect general demographic information (e.g. about the region from which the connection was made).
The molash.pl website uses cookie technology, i.e. small text files saved on the Customer’s computer, identifying him each time he connects to the molash.pl store from that computer. Cookies are also used to collect statistical data only for the company’s needs. These data do not violate the user’s privacy and are protected against access by third parties.
It is possible to disable cookies in the web browser options, but remember that this will prevent you from placing an order.